Shipping policy

How soon will I receive my order?

• First and foremost, please ensure you have the correct address before checking out! It is not our responsibility if your local post office is not able to reach you! You may submit an order comb./address change form if you wish for your order to be sent to a different address than the one you have checked out with, however, please submit it as soon as possible as in-hand orders are processed within 2-3 days of purchase.
• All if not most orders will be shipped via USPS. Packages are typically sent to the post office within two days of when the order was placed. Any orders placed after Friday night, over the weekend will be sent to the post office first thing on Monday! 
• We, ETERNO, as a company ship Worldwide [Germany and Israel being the exception due to certain laws]. ETERNO is not responsible for any additional taxes, customs, or VAT placed on your package, it is the customer’s responsibility to pay for any additional fees required once the package enters your country.
• Shipping prices are calculated at check out and we do not have control over the prices. 
• If you happen to place separate orders on the same day or if your pre-ordered items happen to arrive at once, and you wish to have your orders combined. Please submit the order comb./address change form as soon as possible!
• Any in-hand items ordered with pre-ordered items will be shipped together when the pre-ordered items arrive. Please keep that in mind when placing orders! If you'd like to receive the in-hand items first, separate orders must be placed.
• Once a package is dropped off at the post office it is beyond us to know anything regarding its whereabouts besides the tracking number, if you do run into any issues with your delivery, please contact your local post office.
• Shipping insurance for U.S. orders is automatically covered by the shipping amount you'll be charged at check out. Please contact your chosen shipping courier for any issues that may occur during transit.

PS : due to the ongoing Pandemic employment issue for post offices, while we try to get orders out as soon as possible, please be mindful that sometimes post offices are overwhelmed with packages throughout the week, allow an additional few days for your order(s) to arrive!